It's simply more efficient to proactively maintain your IT and it's exactly why smart businesses are looking for their IT to be managed. Our Total Care IT Support has been designed to keep your business running, helping you to avoid unproductive and costly downtime.
On-site and/or Remote IT Support (we're literally a phone call away)
Same Day onsite for critical issues if you call before 10 am
24/7 Monitoring (no more unexpected downtime, we know about problems before they happen)
Updates and servicing of all computers (ensuring your business is running at peak capacity)
Platform agnostic (we work with Macs and PCs, as well as tablets and smartphones)
Anti-Virus & Anti-malware protection (virus, malware, ransomware and cyber security protection)
Secure portal for all documentation & password management (no more trying to “find that person that knows all the details")
At Simple Biz we're passionate about solving our clients' problems by getting their IT running perfect. We understand that you didn’t build your business because you love dealing with IT issues. You built it because you’re passionate about solving problems and satisfying the needs of your customers.
Simple Biz designed Total Care IT Support to drive your business outcomes. We take care of the headaches of managing and maintaining your IT systems by completely tailoring our support to your business.
We provide the flexibility of unlimited remote or onsite support, all with a same business day onsite guarantee, including proactive maintenance & 24/7 monitoring of your computers & servers, cyber security protection, backups, business continuity and disaster recovery and a dedicated account manager to make sure all your needs are met on a daily basis.
Let us manage all of your IT needs so you can grow your business!
Simple Biz works with businesses across a wide range of industries. So we're well-versed in what every type of business needs in terms of efficient managed IT.
Our technical support team have developed a broad range of skills spanning many decades and constantly commit to adopting the latest technology ensuring that your business is on the bleeding edge to make sure your attracting the right staff and give you a competitive edge in your market.
We have gained a very good reputation amongst our clients for being very responsive and accessible. When you call, we answer, and we deliver solutions quickly and efficiently to ensure your business isn't impacted in any way.
Our Total Care service offers on-site and remote support to ensure your IT remains running at peak performance 24/7. To achieve this, we will roll out the Simple Biz suite of proactive maintenance tools, this includes monitoring agents on all devices, software and patch management, DNS protection and our exclusive 24/7 central monitoring system.
These tools will allow Simple Biz to more effectively support your team & technology because we will have direct access to your systems giving you a team of highly qualified professionals ready to hit the ground running next time you require support.
Each of our clients is assigned an account manager who oversees their IT and security needs. you can expect to hear from your account manger as frequent as you need whether its weekly, monthly, or once or twice a year. They are there to help you plan and grow your business.
Our account managers are technically proficient and know how to speak in layman's terms ensuring we always get the right IT outcome for your business.
At Simple Biz we’re platform agnostic, which means we can work on whatever computers you have, whether it's a PC, Mac or Linux we can provide support and solutions for you.
There is a reason why our customers tell us they love us! If you're looking for hassle free managed IT support with your own personal account manager then get in touch today to discuss how we can help you! 1300 022 903
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